You will not believe what happened to me at Kmart!
Last week my husband and I were at Kmart getting a little early Christmas shopping done. The Kmart near me is very low key, and they offer layaway. So we thought lets go clear out all the Barbie, Monster High, and Littlest Pet Shop sections.
When we went in the store had like 10 people besides employees in it. It seemed like a few other parents had the same idea.
So we were just shopping and a young guy starts following us around. I didn't even notice at first I was in my shopping state of mind. Steve (my husband) said "Yo this dude is following us around" I was like " no he's not" and I laughed.
Then I moved to the Halloween costumes and there he was. So I moved to girls shoes and he was there too. Now we know for certain this guy is following us around. I walk to girl's clothes to see if he follows me!
He followed me! So Steve asks him " Did you want to come shopping with us?"
The guy's reply was so funny! He said " Dude if I was following you, You would Never know"
My husband called him "Slick" and I think a "Security Ninja"
We were laughing and kinda pissed.
I said to Steve " Let's just finish what we were doing and get out of here!"
Because my husband was ready to kick this guy's ass.
I get Steve in line and we are calming down now and really starting to laugh about it. Then I step over and look down and isle and see this creep standing there waving his hand at me like hahahaha!
I never even said a word to Steve! I never even told him what he did. I just said to him" Babe I'm going to talk to a manager about this guy"
I approach a woman in the toy isle. She was shoving lil kid's toy shopping carts back onto the shelves.Mumbling under her breathe " If people would watch their kid's then I wouldn't have to do this!" She had the walkie talkie thing that manager's wear on the back of her pants and by her frustration I could just tell she was the manager.
So I say "Hi! How are you? Are you a manager?"
She replies " Tonight I am."
I say "Okay great, I need your help. One of your security team is basically harassing me and my husband" I explained the whole situation to her the following, the arguing with my husband, and him going out of his way to taunt me.
The manager's reply was one of the most racist things, I have ever heard of. She says, "He wasn't following you he was following black people" I said "What?" She said" yeah he wasn't worried about you he was looking for black people" "black people just stole from this store earlier" I said "Wow!" and I started to laugh at her. I said"You assume because I'm white I'm a racist? and your little black people answer is okay with me?"
I walked back to Steve.
Now I told him what she said.
He was so mad, He walked over to her now.
He tells her what the guy did.
She said the same thing to Steve about black people stealing! He said to her "So I am I supposed to think that the security guard wasn't following me because I'm puerto rican, a little bit darker then the rest of your customers. "
This racist woman turns around to look at Steve for the first time in their conversation, almost like she was sizing up his darkness and tattoos, and she says " No your not, I would never think that of you, that you were a Puerto Rican."
My eyes almost fell out of my head. I was so shocked. Cause to me that means they profile customers at this Kmart location!"
I called Corporate right in store from my cell! It was 8:30pm on a Saturday Night but I got to speak to someone. The woman I spoke to was so nice and could not believe what had happened.
She passed my report on to the NCR National Customer Response.
They were also outraged.
Then I received a phone call from the actual store it happened in. At first I thought they had the racist manager call me. So I didn't call back right away. I called corporate and they hooked me up with a different manager.
The woman was very nice and seemed concerned.
I don't know though, you know how that rolls with co workers.
You tell the customer whatever to smooth everything over, offer them a giftcard and it's done.
I think what this woman did was way beyond a poor showmanship of customer service.
Forget the over zealous security guard at this point, he was just an idiot with a two way, playing Kmart detective.
The manager however is a racist an a reflection on how customer's are received at Kmart!
She has NOT been fired she still works there! They both do!
Tell me what you think about this?